Technical Support Engineer
Полный рабочий день опыт работы от 0 до 0 года/лет,высшее образование, з/п 1000-1200$ руб.
  • Режим работы: Полный рабочий день
  • Опыт работы: опыт работы от 0 до 0 года/лет
  • Испытательный срок: 0 мес.
  • З/п на время испытательного срока: не указана
  • З/п после испытательного срока: 1000-1200$ руб.
  • Знание иностранного языка: fluent (or at list intermediate level) English
  • Тип занятости: Полный рабочий день
  • График работы: Mon-Fri 9-18
  • Город: Москва
  • Адрес: 1000, Zixing road, Shanghai, China
Требования к кандидату


• Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
• Good English written and oral skills
• Good grammar and spelling in written communications
• Ability to multitask among multiple customers and applications
• Ability to work with complex procedures and program guidelines
• Patience and Empathy in customer interactions
• Active listening skills
• Inbound customer service skillset in field of software technologies
• Familiar with application tools used at call centers



• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
• Manage relationships with multiple customers, partners and collaborate with MS people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft


We offer:

• Competitive salary (1000 – 1200 USD + bonuses)
• Accommodation in Shanghai
• Flight ticket to Shanghai
• Lunch
• Health insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Motivated and highly professional team to work with
• Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events